Frequently asked questions
Our home service mobile app offers a wide range of beauty services that you can offer as a service provider. These include:
- Hair care services, such as haircuts, styling, coloring, and treatments.
- Skincare services, such as facials, peels, and other skin treatments.
- Makeup services, including bridal and special event makeup, as well as everyday makeup looks.
- Nail care services, such as manicures, pedicures, and nail art.
- Massage services, including Swedish, deep tissue, and hot stone massages.
We are constantly updating and expanding our list of services to provide our customers with the best possible options. If you have any suggestions for new services that you would like to offer, please let us know, and we will consider adding them to our platform.
Please note that we only accept service providers who have relevant qualifications, certifications, and experience in the beauty industry. We also conduct background checks and require references from past clients to ensure that our customers receive high-quality services from trustworthy professionals.
If you have any questions or concerns about the services you can offer through our mobile app, please contact our customer support team. We are available to assist you and provide any information you need.
As a service provider on our home service mobile app, you will receive job requests through the app’s notification system. Here are the steps to follow:
- After you sign up and create your profile, make sure you have enabled notifications on your mobile device so that you can receive alerts when new job requests come in.
- When a customer requests a service that matches your qualifications and availability, you will receive a notification through the app.
- You can review the job details, including the service requested, the date, time, and location, and decide whether you want to accept or decline the request.
- If you accept the request, the customer will be notified, and you can start preparing for the appointment.
It is essential to respond to job requests promptly and communicate with the customer to ensure a smooth and successful appointment. We also recommend that you keep your availability up to date on the app so that customers can book you when you are free.
If you have any questions or concerns about receiving job requests through our mobile app, please contact our customer support team. We are available to assist you and provide any information you need.
We understand that sometimes, unexpected circumstances arise, and you may need to cancel a job request. However, we also want to ensure that our customers receive reliable and consistent service from our service providers. Here are the guidelines for our cancellation policy:
- If you need to cancel a job request, please do so as soon as possible through the app. The earlier you cancel, the more time the customer has to find another service provider.
- If you cancel a job request within 24 hours of the scheduled appointment, you will receive a penalty fee equal to 10% of the total service price.
- If you cancel a job request within 12 hours of the scheduled appointment or do not show up for the appointment, you will receive a penalty fee equal to 50% of the total service price.
- If you have a valid reason for the cancellation, such as a family emergency or sudden illness, please contact our customer support team as soon as possible. We may waive the penalty fee on a case-by-case basis.
Please note that frequent cancellations and no-shows can result in suspension or termination of your account as a service provider on our mobile app. We expect our service providers to be reliable and professional at all times and to communicate effectively with customers to ensure a positive experience.
If you have any questions or concerns about our cancellation policy, please contact our customer support team. We are available to assist you and provide any information you need.
Our home service mobile app offers a range of beauty services that can be booked and availed from the comfort of your home. Our services include:
- Hair care: haircuts, hair coloring, hair styling, hair treatments, and hair extensions.
- Skincare: facials, cleanups, and waxing.
- Makeup: professional makeup services for all occasions, including bridal, party, and fashion makeup.
- Nail care: manicures, pedicures, nail art, and acrylic nails.
Our professionals are trained to provide high-quality services, ensuring customer satisfaction. So whether you need a haircut or a relaxing massage, our home service mobile app has got you covered.
Booking a service through our home service mobile app is easy and convenient. Here are the steps you need to follow:
- Download our home service mobile app from the App Store or Google Play Store.
- Sign up or log in to your account.
- Choose the service you want to book, such as hair care, skincare, makeup, nail care, or massage.
- Select the date and time that works best for you, as well as the beauty professional of your choice.
- Confirm your booking and wait for the beauty professional to arrive at your doorstep.
That’s it! Once you have confirmed your booking, you will receive a confirmation message with the details of your appointment, including the date, time, and name of the beauty professional. You will also receive reminders before your appointment to ensure that you don’t miss it.
If you have any questions or concerns about booking a service through our mobile app, please contact our customer support team. We are available to assist you and provide any information you need.
Yes, you can schedule a service for a specific date and time through our home service mobile app. When you book a service, you can select the date and time that works best for you from the available options. Our app also allows you to choose the beauty professional of your choice based on their availability, experience, and ratings. Once you confirm your booking, you will receive a confirmation message with the details of your appointment.
Currently, we offer our services in Sandton, Midrand, and Waterfall. If you are located in any of these areas, you can easily book and avail our beauty services through our home service mobile app.
We are constantly expanding our service areas, so if we do not currently offer services in your area, please stay tuned as we may be adding your location soon. You can also check our app regularly for updates on new service areas.
In the meantime, if you have any questions or concerns, please do not hesitate to contact our customer support team. We are available to assist you and provide any information you need.
We understand that your time is valuable, and we do our best to ensure that our beauty professionals arrive on time and provide high-quality services. However, if a beauty professional cancels or does not show up, we will work with you to resolve the issue and ensure that you are satisfied with the outcome.
If a beauty professional cancels or does not show up, we will notify you as soon as possible and offer to reschedule the appointment at a time that is convenient for you. If you are not satisfied with the rescheduling option, we will offer a full refund or credit for the service.
We take issues like this very seriously and will also follow up with the beauty professional to understand why the cancellation occurred and to ensure that it does not happen again in the future.
If you have any questions or concerns about the cancellation or no-show policy, please contact our customer support team. We are available to assist you and provide any information you need.
Yes, we encourage our customers to rate and provide feedback on the services they receive through our home service mobile app. Your feedback helps us improve our services and ensure that we continue to provide high-quality beauty services to all our customers.
After you receive a service, our app prompts you to rate your experience and provide feedback. You can rate your experience on a scale of 1 to 5 and leave a comment about the service. This feedback is then used to improve our services and help us better serve our customers.
In addition to providing feedback after a service, our app also allows you to view the ratings and reviews of our beauty professionals. This helps you make an informed decision when choosing a professional for your service.
Overall, your feedback is valuable to us, and we appreciate your time in providing it.
We strive to provide the best possible beauty services to all our customers. However, if for any reason you are not satisfied with the service you received, please contact our customer support team immediately.
Our customer support team is available to assist you with any issues or concerns you may have. We will work with you to resolve the issue and ensure that you are completely satisfied with the outcome.
If the issue cannot be resolved to your satisfaction, we offer a 100% satisfaction guarantee. This means that we will refund the cost of the service or offer a complimentary service to make up for the inconvenience caused.
We take customer satisfaction seriously, and we will do everything we can to ensure that you are happy with the services you receive through our home service mobile app.