Welcome to GoodApp
Who Are We?
As a South African birthed home service delivery app start-up, "who we are" is a critical aspect of our brand identity that set us apart from competitors.
First and foremost, we are a team of dedicated professionals who understand the needs of South African homeowners and the challenges they face when it comes to finding reliable and trustworthy service providers.
Who Do We Serve?
As we learn more on the demographics, psychographics, and other relevant characteristics of the South African market.
We aim to serve busy professionals, elderly individuals, families with young children, or individuals with limited mobility. We aim to do so geographically across South Africa.
What Are We Trying To Achieve?
Ultimately, our goal is to become the go-to platform for South African homeowners who demand high-quality home services delivered with unparalleled customer service and reliability as well as safety. By staying true to our core values and mission, we are poised to make a significant impact in the home services industry and revolutionize the way homeowners’ book and schedule home services of their choice.
Our mission is to simplify the process of booking and scheduling home services by providing a user-friendly platform that connects homeowners with vetted and licensed professionals in their area.
We are committed to delivering exceptional customer service and ensuring that every interaction with our platform is seamless and hassle-free.
In addition to providing a convenient and reliable platform for home services, we value transparency and accountability. We hold our service providers to the highest standards of quality and professionalism, and we are committed to providing transparent pricing and clear communication throughout the entire process.
Frequently asked questions
Our home service mobile app offers a range of beauty services that can be booked and availed from the comfort of your home. Our services include:
- Hair care: haircuts, hair coloring, hair styling, hair treatments, and hair extensions.
- Skincare: facials, cleanups, and waxing.
- Makeup: professional makeup services for all occasions, including bridal, party, and fashion makeup.
- Nail care: manicures, pedicures, nail art, and acrylic nails.
Our professionals are trained to provide high-quality services, ensuring customer satisfaction. So whether you need a haircut or a relaxing massage, our home service mobile app has got you covered.
Booking a service through our home service mobile app is easy and convenient. Here are the steps you need to follow:
- Download our home service mobile app from the App Store or Google Play Store.
- Sign up or log in to your account.
- Choose the service you want to book, such as hair care, skincare, makeup, nail care, or massage.
- Select the date and time that works best for you, as well as the beauty professional of your choice.
- Confirm your booking and wait for the beauty professional to arrive at your doorstep.
That’s it! Once you have confirmed your booking, you will receive a confirmation message with the details of your appointment, including the date, time, and name of the beauty professional. You will also receive reminders before your appointment to ensure that you don’t miss it.
If you have any questions or concerns about booking a service through our mobile app, please contact our customer support team. We are available to assist you and provide any information you need.
Yes, we require all of our service providers on the GoodApp mobile app to be certified in their respective fields. We believe that certification is essential to providing high-quality, safe, and professional services to our customers.
Our service providers go through a rigorous vetting process before they are approved to offer services on our mobile app. This process includes verifying their certification, licenses, and other relevant credentials. We also conduct background checks and interviews to ensure that our service providers are qualified, reliable, and professional.
We require our service providers to maintain up-to-date certifications throughout their engagement with our platform. This helps to ensure that our customers receive the highest level of service quality and professionalism.
If you have any questions or concerns about the certification status of a service provider on our mobile app, please don’t hesitate to contact our customer support team. We are available to assist you and provide any information you need.
We understand that your time is valuable, and we do our best to ensure that our beauty professionals arrive on time and provide high-quality services. However, if a beauty professional cancels or does not show up, we will work with you to resolve the issue and ensure that you are satisfied with the outcome.
If a beauty professional cancels or does not show up, we will notify you as soon as possible and offer to reschedule the appointment at a time that is convenient for you. If you are not satisfied with the rescheduling option, we will offer a full refund or credit for the service.
We take issues like this very seriously and will also follow up with the beauty professional to understand why the cancellation occurred and to ensure that it does not happen again in the future.
If you have any questions or concerns about the cancellation or no-show policy, please contact our customer support team. We are available to assist you and provide any information you need.
Yes, you can schedule a service for a specific date and time through our home service mobile app. When you book a service, you can select the date and time that works best for you from the available options. Our app also allows you to choose the beauty professional of your choice based on their availability, experience, and ratings. Once you confirm your booking, you will receive a confirmation message with the details of your appointment.
Currently, we offer our services in Sandton, Midrand, and Waterfall. If you are located in any of these areas, you can easily book and avail our beauty services through our home service mobile app.
We are constantly expanding our service areas, so if we do not currently offer services in your area, please stay tuned as we may be adding your location soon. You can also check our app regularly for updates on new service areas.
In the meantime, if you have any questions or concerns, please do not hesitate to contact our customer support team. We are available to assist you and provide any information you need.
Yes, we encourage our customers to rate and provide feedback on the services they receive through our home service mobile app. Your feedback helps us improve our services and ensure that we continue to provide high-quality beauty services to all our customers.
After you receive a service, our app prompts you to rate your experience and provide feedback. You can rate your experience on a scale of 1 to 5 and leave a comment about the service. This feedback is then used to improve our services and help us better serve our customers.
In addition to providing feedback after a service, our app also allows you to view the ratings and reviews of our beauty professionals. This helps you make an informed decision when choosing a professional for your service.
Overall, your feedback is valuable to us, and we appreciate your time in providing it.
We strive to provide the best possible beauty services to all our customers. However, if for any reason you are not satisfied with the service you received, please contact our customer support team immediately.
Our customer support team is available to assist you with any issues or concerns you may have. We will work with you to resolve the issue and ensure that you are completely satisfied with the outcome.
If the issue cannot be resolved to your satisfaction, we offer a 100% satisfaction guarantee. This means that we will refund the cost of the service or offer a complimentary service to make up for the inconvenience caused.
We take customer satisfaction seriously, and we will do everything we can to ensure that you are happy with the services you receive through our home service mobile app.