Customer Safety

GoodApp's Customer Safety

Your safety is our utmost priority. We continuously strive to minimize incidents and establish new standards, ensuring that you stay connected and protected with every booking on GoodApp.

Peace of mind, every time you book

Ratings

Your feedback matters. The two-way rating system maintains an enjoyable GoodApp experience and helps keep customers and home service providers safe.

Safety Centre

Visit our whatsapp Safety Centre to learn what we’re doing to help keep you safe. Just tap the whatsapp icon on the website.

Partner Profile

Get to know your home service provider before they step into your space. You can see their rating, how many services they’ve offered, how long they’ve been part of GoodApp, compliments from previous customers, and more.

 
 

Verify Your Code

Verify that the service has began with a Code. Opt in to this feature to help make sure you’re getting the service from the right partner.

Partners must clear
several screenings

All partners must complete a criminal background screening check as well as Identity verification, before they can serve the GoodApp community.

Steps to take to ensure your own safe

Step 1

Match the profile picture of the partner with the face.

Step 2

Provide the partner with the pin before the start of the service.

Step 3

Rate the partner’s experience and be in detail to help us improve the app