Welcome to GoodApp Partner
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of Executive Partners
Make a Difference , Gain more customers and Become a Partner
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Benefits
Benefits of becoming a GoodAPP Partner
Secure Wallet and Protection of Payment via GoodApp
Customers will pay for your professional Services directly via GoodApp , We ensure payment protection for your services.
Security First
Our Customers are verified and we take pride in ensuring safety for our Partners so that we can deliver a high quality professional experience.
Bookings From goodApp
Gain Access to our Customers and start receiving bookings from GoodApp
Frequently asked questions
Signing up to become a service provider on our home service mobile app is easy and straightforward. Here are the steps you need to follow:
- Visit our website or download the GoodApp Partner mobile app from the App Store or Google Play Store.
- Click on the “Become a Partner” button or link.
- Fill out the online application form, which includes providing your personal information, contact details, and a brief overview of your experience and qualifications.
- Wait for our team to review your application. We will contact you within a few business days to let you know whether you have been approved.
- Once approved, you can create your profile and start accepting bookings from customers.
Please note that we only accept service providers who have relevant qualifications, certifications, and experience in the beauty industry. We also conduct background checks and require references from past clients to ensure that our customers receive high-quality services from trustworthy professionals.
If you have any questions or concerns about signing up to become a service provider on our mobile app, please contact our customer support team. We are available to assist you and provide any information you need.
Our home service mobile app offers a wide range of beauty services that you can offer as a service provider. These include:
- Hair care services, such as haircuts, styling, coloring, and treatments.
- Skincare services, such as facials, peels, and other skin treatments.
- Makeup services, including bridal and special event makeup, as well as everyday makeup looks.
- Nail care services, such as manicures, pedicures, and nail art.
- Massage services, including Swedish, deep tissue, and hot stone massages.
We are constantly updating and expanding our list of services to provide our customers with the best possible options. If you have any suggestions for new services that you would like to offer, please let us know, and we will consider adding them to our platform.
Please note that we only accept service providers who have relevant qualifications, certifications, and experience in the beauty industry. We also conduct background checks and require references from past clients to ensure that our customers receive high-quality services from trustworthy professionals.
If you have any questions or concerns about the services you can offer through our mobile app, please contact our customer support team. We are available to assist you and provide any information you need.
As a service provider on our home service mobile app, you will receive job requests through the app’s notification system. Here are the steps to follow:
- After you sign up and create your profile, make sure you have enabled notifications on your mobile device so that you can receive alerts when new job requests come in.
- When a customer requests a service that matches your qualifications and availability, you will receive a notification through the app.
- You can review the job details, including the service requested, the date, time, and location, and decide whether you want to accept or decline the request.
- If you accept the request, the customer will be notified, and you can start preparing for the appointment.
It is essential to respond to job requests promptly and communicate with the customer to ensure a smooth and successful appointment. We also recommend that you keep your availability up to date on the app so that customers can book you when you are free.
If you have any questions or concerns about receiving job requests through our mobile app, please contact our customer support team. We are available to assist you and provide any information you need.
We understand that sometimes, unexpected circumstances arise, and you may need to cancel a job request. However, we also want to ensure that our customers receive reliable and consistent service from our service providers. Here are the guidelines for our cancellation policy:
- If you need to cancel a job request, please do so as soon as possible through the app. The earlier you cancel, the more time the customer has to find another service provider.
- If you cancel a job request within 24 hours of the scheduled appointment, you will receive a penalty fee equal to 10% of the total service price.
- If you cancel a job request within 12 hours of the scheduled appointment or do not show up for the appointment, you will receive a penalty fee equal to 50% of the total service price.
- If you have a valid reason for the cancellation, such as a family emergency or sudden illness, please contact our customer support team as soon as possible. We may waive the penalty fee on a case-by-case basis.
Please note that frequent cancellations and no-shows can result in suspension or termination of your account as a service provider on our mobile app. We expect our service providers to be reliable and professional at all times and to communicate effectively with customers to ensure a positive experience.
If you have any questions or concerns about our cancellation policy, please contact our customer support team. We are available to assist you and provide any information you need.
We understand that sometimes, unexpected circumstances arise, and you may need to cancel a job request. However, we also want to ensure that our customers receive reliable and consistent service from our service providers. Here are the guidelines for our cancellation policy:
- If you need to cancel a job request, please do so as soon as possible through the app. The earlier you cancel, the more time the customer has to find another service provider.
- If you cancel a job request within 24 hours of the scheduled appointment, you will receive a penalty fee equal to 10% of the total service price.
- If you cancel a job request within 12 hours of the scheduled appointment or do not show up for the appointment, you will receive a penalty fee equal to 50% of the total service price.
- If you have a valid reason for the cancellation, such as a family emergency or sudden illness, please contact our customer support team as soon as possible. We may waive the penalty fee on a case-by-case basis.
Please note that frequent cancellations and no-shows can result in suspension or termination of your account as a service provider on our mobile app. We expect our service providers to be reliable and professional at all times and to communicate effectively with customers to ensure a positive experience.
If you have any questions or concerns about our cancellation policy, please contact our customer support team. We are available to assist you and provide any information you need.
We understand that receiving negative ratings or feedback on our mobile app can be frustrating for our partners. However, we take all feedback seriously and use it to improve the quality of our services.
If you believe that a negative rating or feedback is unjustified, you can contact our customer support team to dispute it. Here’s how you can do it:
Go to our website, www.goodapp.co.za
Click “Contact Us/Whatsapp” Button to send a message to our customer support team.
In your message, explain the reason for the dispute and provide any evidence that supports your claim.
Our customer support team will review your dispute and may contact you for additional information if necessary.
Once the review is complete, we will notify you of our decision.
Please note that we take the accuracy and fairness of our ratings and feedback system very seriously. We will only remove ratings or feedback that violate our community guidelines or are clearly inaccurate or unfair.
If you have any questions or concerns about the dispute process, please don’t hesitate to contact our customer support team. We are available to assist you and provide any information you need.
We understand that there may be situations where customers may request a refund or initiate a chargeback. Here’s how we handle refunds and chargebacks on the GoodApp mobile app:
Refunds:
- If a customer requests a refund for a service that has not yet been provided, we will process the refund immediately.
- If a customer requests a refund for a service that has already been provided, we will review the request and may issue a refund based on the circumstances of the request.
- If a refund is issued, the payment will be refunded to the customer’s original payment method. The partner will not receive payment for the refunded service.
Chargebacks:
- If a customer initiates a chargeback for a service that has not yet been provided, we will work with the customer and partner to resolve the issue.
- If a customer initiates a chargeback for a service that has already been provided, we will review the chargeback and may dispute it if we believe it is not valid.
- If a chargeback is successful, the payment will be refunded to the customer’s original payment method, and the partner will not receive payment for the service.
Please note that we take chargebacks very seriously and will investigate any chargebacks that are initiated. If a partner receives multiple chargebacks, we may review their account and may take further action if necessary.
If you have any questions or concerns about our refunds and chargeback policy, please don’t hesitate to contact our customer support team. We are available to assist you and provide any information you need.
At GoodApp, we take all customer complaints and disputes seriously and strive to resolve them in a fair and efficient manner. Here’s how we handle complaints and disputes on our mobile app:
Contact our customer support team: If a customer has a complaint or dispute about a service they received, they can contact our customer support team through the GoodApp website. Our customer support team will review the complaint or dispute and work with the customer and the partner to find a resolution.
Review the complaint or dispute: Once a complaint or dispute is received, our customer support team will review it and may contact the partner and customer for additional information. We will work to understand the issue and find a resolution that is fair for both parties.
Find a resolution: Depending on the nature of the complaint or dispute, we may offer a refund or credit to the customer, or we may work with the partner to find a resolution. Our goal is to find a solution that is satisfactory to both the customer and the partner.
Follow up: After a resolution is reached, our customer support team will follow up with the customer and partner to ensure that the issue has been resolved to their satisfaction.
Please note that we take all complaints and disputes seriously, and we will investigate each case thoroughly. We strive to find a resolution that is fair for both the customer and the partner.
If you have any questions or concerns about our complaint and dispute resolution process, please don’t hesitate to contact our customer support team. We are available to assist you and provide any information you need.
100% Secure Payment with Wallet Protection on the App
